Wholesale & Retail Industry

Development of IndSF document

The IndSF document was jointly developed by Malaysian Productivity Nexus and STC Wholesale & Retail.

This document was launched by Deputy Minister of Internal Trade and Industry (MITI) on 19th July 2019 and subsequently was acknowledged by HRDF on the 5th September 2019. It mainly centres on two focus areas:

Non-Specialised Stores

Covering 7 departments with 34 job positions
Specialised Stores

Covering 5 departments with 18 job positions

YB Dr. Ong Kian Ming witnessed the handover of the “Retail Career Pathway Handbook” developed by the Productivity Nexus for Retail and F&B to the Human Resource Development Fund (HRDF) represented by its CEO, Mr. Elanjelian Venugopal and leading retail associations such as MRCA, Malaysia Retail Association (MRA), Malaysia Franchise Association (MFA) and Bumiputera Retail Organisation (BRO). The handbook, developed by Pemandu Associates with the Nexus will form the basis of human capital training and certification, which is supported by HRDF. It is part of the effort of the Nexus, led by the Associations to professionalise the retail industry consistent with the National Productivity Blueprint.

Purpose :
Aims to strengthen the competencies of Retail and Food and Beverages industry through identification of :

Potential career progression
Career benefits
Salary range
Career benefits
Preferred qualifications for career mobility
Malaysia Standards Industrial Classifications (MSIC) categories
Focus Area

Specialized and non-specialized stores with focus on retail :

Customer Care

Retail Operations

Visual merchandizing


Marketing & Branding



Food & Beverages :




Sales & Marketing


Career Pathways for Priority Jobs (Non-Specialised Stores)

Career Pathways for Priority Jobs (Specialised Stores)

Career Pathways for Priority Jobs (F&B Sector)

The IndSF document can be downloaded at this link:

File Size: 2.68 Mb