Overview

The evolving workforce structure and technological change demands stronger and more continuous connections between training and their respective outcomes. Redefining the training landscape by transforming the traditional training market into a ‘Contestable Training Market’ is required to support on-going learning innovation and quality.

There are three (3) main focus areas to achieve the desired Contestable Training Market :

Performance Based Contracting;
Transparent Criteria for Training Provider Accreditation; and
Information on Training Provider Performance and Quality.

Moving forward, HRDF has introduced the HRDF Training Effectiveness Evaluation (HRDF-TEE) to ensure continuous improvement of HRDF’s training courses and schemes/initiatives through a structured evaluation mechanism that can help in making learning and development more effective and efficient.

HRDF Training Effectiveness Evaluation TEE

Evaluation Framework

The Evaluation Unit, Research and Development Department of HRDF has formulated the Evaluation Framework to enforce and expand the implementation of HRDF-TEE.

Output and Outcome Assessment

HRDF-TEE is a holistic approach in assessing specific measures for training courses and schemes/initiatives divided into two (2) different assessments: Output and Outcome. The higher the level, the more valuable the information and significance it has to the overall training courses and schemes/initiatives.

1

Output Assessment

It assesses immediate reaction of trainees and able to capture the training experience from trainees’ perspective. Issued to trainees on the final day of the course, it measures course quality, trainees’ learning experience towards the training delivery and resources, and customer service of the training provider through HRDF’s’ standardised Output Assessment.

2

Outcome Assessment

It is an overall result of the training implemented after a specific duration. It assesses the actual understanding and the usage/application after the training. Issued to trainees at least six (6) months after the course ended, it measures whether trainees have successfully achieved the desired objectives of a specific scheme / initiative through identified leading indicators / learning objectives.

Learning Outcomes must meet the SMART approach criteria, which stands for Specific, Measurable, Achievable, Realistic, and Time-bound.

Benefits and Value Propositions of HRDF-TEE

The benefits of this initiative are to:

Employees

Provide a convenient and flexible access to choose the right training, which most likely meet their needs; and
Enable employees to have better understanding and expectation towards the learning outcomes.

Employers

Provide an extensive market with wide range of training with course ratings;
Provide consistent comparison across similar courses to make informed decisions when selecting a course; and
Develop analytics capability to assess Outcome of training investment.

Training Providers

Allow training providers to benchmark performance;
Identify areas for improvement for individual courses;
Enables to improve training delivery through consistence feedback;
Access to immediate feedback and recognition from participants; and
Develop analytics capability to assess Outcome of training investment.

Government, Associations and other stakeholders’ perspective

Overall performance benchmark of Training Industry in Malaysia; and
Develop analytics capability to assess Outcome of training investment

Progressive Rollout

The HRDF Training Effectiveness Evaluation will be rolled out progressively to all HRDF Strategic Initiatives and Operational Initiatives by the second quarter of 2020.

*

Phase 1

Phase 1 is a small-scale pilot implementation phase that has been commenced in second quarter of 2019 that focuses on four (4) HRDF Strategic Initiatives Pillars namely Pre-Employment, Employment, Post-Employment and Learning Ecosystem and Landscape.

*

Phase 2

Phase 2 constitutes the expansion phase of the initiative. Nationwide HRDF stakeholders’ engagement is scheduled, starting from the third quarter until the end of 2019.

*

Phase 3

Implementation of this initiative will begin in the fourth quarter. This is a temporary process until HRDF completes the online assessment platform.

Roadshow

During this pilot phase, several stakeholders’ engagement sessions have been scheduled from August until end of 2019. Stakeholders are encouraged to actively participate in those sessions for better understanding and implementation of HRDF Training Effectiveness Evaluation.

HRDF-TEE with Training Providers (Klang Valley)

18 November 2019

9.30am - 12.30pm

Wisma HRDF,
Kuala Lumpur

ENDED

Maximum 80 participants

HRDF-TEE with Training Providers (East Coast Region)

21 November 2019

10.30am - 1.00pm

HRDF East Coast Region,
Wisma PERKESO, Kuantan, Pahang

ENDED

Maximum 30 participants

HRDF-TEE with Training Providers (Southern Region)

5 December 2019