No.

Key Performance Indicator

Achievement

(As at 31 May 2013)

1

Processing of employer registration application within two (2) working  days  from  the date of  complete  application form received

100%

(Average = 1.03days)

2

Processing of training grant application for the scheme within two (2) working  days from the date of  complete application form received

100%

(Average = 1.72days)

3

Reimbursement  of  training  grant within  six (6) working days from the date of complete application form received

98.27%

(Average = 2.87 days)

4

Processing  of  training  provider  registration  within one (1) week for Klang Valley  and  two(2) weeks for outside Klang Valley from the date of complete application form received

Klang Valley - 100%

5

Processing  of  PROLUS programmes under Approved Training Programmes  within fourteen (14) days  from  the date of  complete application form received

14 days

6

Processing of  programmes under SBL – KHAS Scheme within three (3) working days from the date of complete  application form received

100%

(Average = 2.49 days)

7

Processing of programmes under PERLA Scheme within two (2) working days from the date of complete  application form received

100%

(Average = 1 day)

8

Complaint of  PSMB’s  services to be responded  within three (3) working days

100%

(Average = 1.05 days)