Processing of employer registration application within two (2) working days from the date of complete application form received
100%
(Average = 1.09days)
2
Processing of training grant application for the scheme within two (2) working days from the date of complete application form received
100%
(Average = 1.17days)
3
Reimbursement of training grant within six (6) days from the date of complete application form received
99.96%
(Average = 3.76days)
4
Processing of training provider registration within one (1) week for Klang Valley and two (2) weeks for outside Klang Valley from the date of complete application form received
Klang Valley - 92.39%
Outside Klang Valley- 86.04%
5
Processing of PROLUS programmes under Approved Training Programmes within fourteen (14) days from the date of complete application form received
14 days
6
Processing of programmes under SBL – KHAS Scheme within five (5) working days from the date of complete application form received
100%
(Average = 1.85days)
7
Processing of programmes under PERLA Scheme within two (2) working days from the date of complete application form received
100%
(Average = 1 day)
8
Complaint of PSMB’s services to be responded within three (3) working days
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