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Client Charter
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No. |
KPI |
Achievement
(As at 31 Jan 2010) |
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1. |
Processing of employer registration application within two (2) working days from the date of complete application form received; |
1.06 days |
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2. |
Processing of training grant application for the scheme within five (5) working days from the date of complete application form received; |
1.16 days |
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3. |
Reimbursement of training grant within ten (10) days from the date of complete application form received; |
6.37 days |
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4. |
Processing 100% of training provider registration within two (2) weeks for Klang valley and 1 months for outside Klang valley from the date of complete application form received; |
Klang Valley – 100%
Outside Klang Valley – 100% |
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5. |
Processing of PROLUS programmes under Approved Training Programmes within 1 ½ month from the date of complete application form received; |
1 ½ months |
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6. |
Processing of programmes under SBL – KHAS Scheme within five (5) working days from the date of complete application form received; |
5 days |
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7. |
Processing of programmes under PERLA Scheme within seven (7) working days from the date of complete application form received; |
7 days |
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8. |
Complaint of PSMB’s services to be responded within three (3) working days. |
2 days |
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Other Links
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