No.

KPI

Achievement         (As at 31 July 2010)

1.

Processing of employer registration application within two (2) working days from the date of complete application form received;

1.82 days

2.

Processing of training grant application for the scheme within five (5) working days from the date of complete application form received;

1.12 days

3.

Reimbursement of training grant within ten (10) days from the date of complete application form received;

4.34 days

4.

Processing of training provider registration within two (2) weeks for Klang Valley and one (1) month for outside Klang Valley from the date of complete application form received;

Klang Valley – 95.74%

Outside Klang Valley – 96.72%

5.

Processing of PROLUS programmes under Approved Training Programmes within 1 ½ month from the date of complete application form received;

1 ½ months

6.

Processing of programmes under SBL – KHAS Scheme within five (5) working days from the date of complete application form received;

1.11 days

7.

Processing of programmes under PERLA Scheme within seven (7) working days from the date of complete application form received;

5 days

8.

Complaint of PSMB’s services to be responded within three (3) working days.

1.67 days