No.

KPI

Achievement

(As at 31 Jan 2010)

1.

Processing of employer registration application within two (2) working days from the date of complete application form received;

1.06 days

2.

Processing of training grant application for the scheme within five (5) working days from the date of complete application form received;

1.16 days

3.

Reimbursement of training grant within ten (10) days from the date of complete application form received;

6.37 days

4.

Processing 100% of training provider registration within two (2) weeks for Klang valley and 1 months for outside Klang valley from the date of complete application form received;

Klang Valley – 100%

Outside Klang Valley – 100%

5.

Processing of PROLUS programmes under Approved Training Programmes within 1 ½ month from the date of complete application form received;

1 ½ months

6.

Processing of programmes under SBL – KHAS Scheme within five (5) working days from the date of complete application form received;

5 days

7.

Processing of programmes under PERLA Scheme within seven (7) working days from the date of complete application form received;

7 days

8.

Complaint of PSMB’s services to be responded within three (3) working days.

2 days